Hello

Competencies:

Continual Learning
External Awareness
Flexibility
Leveraging Diversity
Resilience
Strategic Thinking
Team Building

Duration

4 hours

Locations

Overview

Improving customer experience (CX) remains a priority for Federal agencies. Some have already established a robust CX culture that delivers high-quality experiences to their customers, while others are still working to build theirs.

This Senior Executive Leadership Lab will give senior executives a chance to dive deeper in leading with CX. Whether you are aiming to establish or improve a CX culture, this session is designed to focus on your unique CX needs. This hands-on session will lead to actionable steps specific to you and your organization. You’ll work with fellow senior executives and CX experts to develop a customized action plan for a CX challenge in your agency.

Benefits

During this Senior Executive Lab, you will:

Develop a specific action plan tailored to move the CX needle on your organization’s unique CX challenge or initiative.
Enhance your leadership acumen and understanding of enterprise-level CX challenges and what other agencies are doing to address them.
Expand your CX knowledge with new tools and references that will assist you to lead in this area.
Collaborate with fellow Senior Executives to expand your professional network.

Executive Core Qualifications (ECQ) and ECQ Competencies Addressed
- ECQ 1: Leading Change - Flexibility, Strategic Thinking, Resilience, and External Awareness.
- ECQ 2: Leading People - Leveraging Diversity and Team Building.

Who Should Attend

Career Senior Executive Service (SES), Senior Level (SL), and Scientific or Professional (ST), and other SES-equivalent members.

Additional Information

Registered participants will receive a pre-survey, agenda, and materials a few days prior to the start of the program.