Module One: Workshop Objectives

Module Two: How to Conduct Annual Reviews

• Develop the Process

• Set Benchmarks Early

• Agreement with Set Benchmarks

• Hold an Effective Meeting

• Case Study

• Module Two: Review Questions

Module Three: Categories for Annual Review (I)

• Company Mission and Values

• Customer Service and Quality Control

• Problem Solving/Judgment

• Production

• Case Study

• Module Three: Review Questions

Module Four: Categories for Annual Review (II)

• Work Style

• Resource Management

• Communications Skills

• Teamwork

• Case Study

• Module Four: Review Questions

Module Five: Common Mistakes (I)

• Contrast Effect

• Similar-to-me Effect

• Halo (or horn) Effect

• Central Tendency

• Case Study

• Module Five: Review Questions

Module Six: Common Mistakes (II)

• Leniency/Desire to Please

• First-impression Bias

• Rater Bias

• Recency Effect

• Case Study

• Module Six: Review Questions