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Earn Your Level III Certificate of Leadership - Supervisor/Manager

in (5 days)


by the United States Institute of Leadership and Diplomacy

Leadership - Supervisors & Managers

With this workshop you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant"s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

View our full course schedule or learn about specific courses and programs below.

Supervising Others

Competence-Based Leadership Skills Development 

The goal behind our leadership immersion programs is to help you further develop your capacity as a supervisor or manager.

Leadership Assessment Program

With our Leadership Assessment Program, you will gain greater self-awareness and understanding of how your own strengths and areas for development can impact team collaboration and dynamics through USILD’s Leadership Assessment Program. Register based on your years of supervisory experience:

Supervisory Development Courses

With our supervisory development courses, you will gain valuable insights into workplace motivation and employee engagement that expands your fundamental knowledge into a foundation for great leadership:

Management Development Courses

Expand upon your unique position of ensuring mission success by building peer networks across your organization or government agency, learning new ways to develop and deploy your staff, and practicing collaborative management of work team cultures.

Skill-Building and Leadership Courses

New and experienced supervisors or managers can expand leadership competencies in our skill-building and leadership courses.

Skill-Building Courses 

Certificate Program

Our courses for supervisors and managers are also available as a certificate program. Usild Leadership Certificate Program at the Supervisor and Manager levels you take charge of your professional development. Usild Leadership offers essential leadership skills that help you fulfill your Individual Development Plan (IDP), putting you squarely on the path to career development.

Learn more about Usild Leadership Certificate Program. 

Fundamentals of Supervisory Skill

Getting Started

  • Workshop Objectives

Setting Expectations

  • Defining the Requirements

  • Identifying Opportunities for Improvement and Growth

  • Setting Verbal Expectations

  • Putting Expectations in Writing

Setting Goals

  • Understanding Cascading Goals

  • The SMART Way

  • Helping Others Set Goals

Assigning Work

  • General Principles

  • The Dictatorial Approach

  • The Apple-Picking Approach

  • The Collaborative Approach

Degrees of Delegation

  • Level One: Complete Supervision

  • Level Two: Partial Supervision

  • Level Three: Complete Independence

Implementing Delegation

  • Deciding to Delegate

  • To Whom Should You Delegate?

  • Providing Instructions

  • Monitoring the Results

  • Troubleshooting Delegation

Providing Feedback

  • Characteristics of Good Feedback

  • Feedback Delivery Tools

  • Informal Feedback

  • Formal Feedback

Managing Your Time

  • The 80/20 Rule

  • Prioritizing with the Urgent-Important Matrix

  • Using a Productivity Journal

  • Using Routines and Rituals to Simplify Your Workday

Resolving Conflict

  • Using a Conflict Resolution Process

  • Maintaining Fairness

  • Seeking Help from Within the Team

  • Seeking Help from Outside the Team

Tips for Special Situations

  • What to Do If You've Been Promoted from within the Team

  • What to Do If You're Leading a Brand New Team

  • What to Do if You're Taking on an Established Team

A Survival Guide for the New Supervisor

  • Ask the Right Questions of the Right People

  • Go to Gemba

  • Keep Learning!

  • Completion of Action Plans and Evaluation

It is not an easy task to supervise others. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

After successfully completed this training, you will become a more efficient and proficient supervisor, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.

Explore related leadership and management programs

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